How to Win Friends and Influence People – Dale Carnegie’s Golden Book

Become a Friendlier Person

1. 1. Don’t criticize, condemn or complain.
   2. Give honest, sincere appreciation.
   3. Arouse in the other person and eager want.
   4. Become genuinely interested in other people.
   5. Smile.
   6. Remember that a person’s name is to that person the sweetest and most important sound in any language.
   7. Be a good listener. Encourage others to talk about themselves.
   8. Talk in terms of the other person’s interests.
   9. Make the other person feel important – and do it sincerely.
      

      Win People to Your Way of Thinking

   10. The only way to get the best of an argument is to avoid it.
   11. Show respect for the other person’s opinion. Never say, “you’re wrong.”
   12. If you are wrong, admit it quickly and emphatically.
   13. Begin in a friendly way.
   14. Get the other person saying, “yes, yes” immediately, find common ground.
   15. Let the other person do a great deal of the talking.
   16. Let the other person feel that the idea is his/hers.
   17. Try honestly to see things from the other person’s point of view.
   18. Be sympathetic with the other person’s ideas and desires.
   19. Appeal to the nobler motives (common values).
   20. Dramatize your ideas.
   21. Throw down a challenge
       

       Be a Leader

   22. Begin with praise and honest appreciation (reset button).
   23. Call attention to people’s mistakes indirectly.
   24. Talk about your own mistakes before criticizing the other person.
   25. Ask questions instead of giving direct orders.
   26. Let the other person save face.
   27. Praise the slightest improvement and praise every improvement. Be “hearty in your approbation and lavish in your praise.”
   28. Give the other person a fine reputation to live up to.
   29. Use encouragement. Make the fault seam easy to correct.
   30. Make the other person happy about doing the thing you suggest.