How to Win Friends and Influence People – Dale Carnegie’s Golden Book

Become a Friendlier Person Don’t criticize, condemn or complain. Give honest, sincere appreciation. Arouse in the other person and eager want. Become genuinely interested in other people. Smile. Remember that a person’s name is to that person the sweetest and most important sound in any Read More …

Customer Success Manager – What is this role all about?

  Given the job title of “customer success manager”, you’d think that most jobs should encompass “customer success” as their goal! Let’s explore what the internet says about “Customer Success Manager” role. A Customer Success Manager (CSM) is responsible for ensuring that customers achieve their desired outcomes Read More …