Become a Friendlier Person Don’t criticize, condemn or complain. Give honest, sincere appreciation. Arouse in the other person and eager want. Become genuinely interested in other people. Smile. Remember that a person’s name is to that person the sweetest and most important sound in any
Given the job title of “customer success manager”, you’d think that most jobs should encompass “customer success” as their goal! Let’s explore what the internet says about “Customer Success Manager” role. A Customer Success Manager (CSM) is responsible for ensuring that customers achieve their desired outcomes
Having a process to resolve complaints helps assure that we deal with the emotional and practical aspects of the issue. Greet Always answer the phone or greet people in person as though you are happy to hear from them; use their first name. Begin in
It doesn’t matter if you’re talking about the typical day-to-day changes at your organisation or the disruptive changes in the marketplace that alter everything, change requires learning. Resilience – the ability to respond effectively to change not just once, but as a natural response to
Let’s make a very important distinction between change and transition. Change refers to external events. For example, change is renting a new apartment in a different neighborhood and moving all your belongings . In contrast, transition refers to the internal psychological and emotional reactions that
Imagine that you’re leading a high visibility project with a very tight deadline. At a crucial point in the project, one of your most valuable team members, with a unique set of skills, leaves the company. Because of a difficult quarter, no replacement hiring is
Employment law is one of those areas that don’t seem to get the attention of other areas of law although it concerns anyone who has a job. This maybe because a lot of workers assume that the company or a particular department they’re part of
No matter what business you’re into, you want more customers. It is people who first of all have to have a need for the type of product or service you’re selling and then you have to convince them that yours is better than your competitor’s.
Most of us would have participated in a business meeting in some form and some of us would have taken minutes or even chaired the meeting. We can all recall someone being late to the meeting and a meeting not finishing on time. So what
It’d be virtually impossible to find a person who hasn’t given feedback of some sort. Unsolicited feedback could be called ‘a lecture’ since the person receiving it didn’t ask for it! Most of us have been caught at lecturing others, however what happens when you
Our working and personal every-day lives are full of situations where we need to convey a specific message across that will make the other person or group of people follow your advice. Even if you are somebody’s reporting manager, getting people to produce desirable results
For years we’ve known of and used intelligence quotient, or IQ as the measure of ones mental abilities. In the recent years there is a new factor that promises to more accurately predict person’s success in life and business. It is called emotional intelligence but