Having a process to resolve complaints helps assure that we deal with the emotional and practical aspects of the issue. Greet Always answer the phone or greet people in person as though you are happy to hear from them; use their first name. Begin in
Ever since 1999 I’ve been involved in a service type industry including information technology and Internet marketing so I would have come across a mantra that says that customer service is so important. Well, like most cliché and ‘common knowledge’ statements, this one is correct
We’ve all heard the expression ‘customer is always right’ but is this correct? Words like ‘always’ and ‘never’ are very explicit not leaving much room for debate however require questioning in my opinion. So before I get all philosophical on you, let me express my