Become a Friendlier Person Don’t criticize, condemn or complain. Give honest, sincere appreciation. Arouse in the other person and eager want. Become genuinely interested in other people. Smile. Remember that a person’s name is to that person the sweetest and most important sound in any
Given the job title of “customer success manager”, you’d think that most jobs should encompass “customer success” as their goal! Let’s explore what the internet says about “Customer Success Manager” role. A Customer Success Manager (CSM) is responsible for ensuring that customers achieve their desired outcomes
Searching for a new job can be both exciting and challenging. Here’s a comprehensive guide to help you navigate the process effectively: (Includes bonus tips at the end!) 1. Self-Assessment Before diving into the job search, take time to reflect on your goals, skills, and
Having a process to resolve complaints helps assure that we deal with the emotional and practical aspects of the issue. Greet Always answer the phone or greet people in person as though you are happy to hear from them; use their first name. Begin in
It doesn’t matter if you’re talking about the typical day-to-day changes at your organisation or the disruptive changes in the marketplace that alter everything, change requires learning. Resilience – the ability to respond effectively to change not just once, but as a natural response to
Let’s make a very important distinction between change and transition. Change refers to external events. For example, change is renting a new apartment in a different neighborhood and moving all your belongings . In contrast, transition refers to the internal psychological and emotional reactions that
Imagine that you’re leading a high visibility project with a very tight deadline. At a crucial point in the project, one of your most valuable team members, with a unique set of skills, leaves the company. Because of a difficult quarter, no replacement hiring is
I watched this minute and a half video by Gary Vaynerchuk who I follow on all the possible platforms and like 99% of his videos it resonated with me. Why? Well, because just recently I had a chat with my manager and to his great
Difficult situations can be just that or can be caused directly by difficult and unreasonable people. In the workplace they affect people in different ways – reduce morale and negatively affect productivity. Recognising difficult people and situations is a crucial first step. Recognising difficult situation
On my 1 year anniversary, I reflect on the way I secured my current employment and also notice that quite a few of my friends are actively looking for a job at the moment. So, how did I strike gold, what can you do to
Here we go, another ‘x steps in becoming ..’ article; however here is my take on 7 steps to opting out of the job paradigm. Before I really begin here is a huge disclaimer: I am currently employed full time, really enjoying what I do
Effective communication, cohesiveness, trust, productivity increase, constructive critique are all traits that eliminate barriers. Always assume positive intent when communicating to your peers, colleagues or subordinates and use non-judgmental statements such as ‘I’m having trouble understanding you’ or ‘You did not explain it properly’.