Customer Success Manager – What is this role all about?

  Given the job title of “customer success manager”, you’d think that most jobs should encompass “customer success” as their goal! Let’s explore what the internet says about “Customer Success Manager” role. A Customer Success Manager (CSM) is responsible for ensuring that customers achieve their desired outcomes Read More …

How to Deal with Difficult Situations

Difficult situations can be just that or can be caused directly by difficult and unreasonable people. In the workplace they affect people in different ways – reduce morale and negatively affect productivity. Recognising difficult people and situations is a crucial first step. Recognising difficult situation Read More …